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How Can We Help Today?

Owned and operated by Steady Move Store, our team is ready to answer questions about cold plunges, saunas, treadmills, and more.

We typically respond within 24 hours
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Email
support@steadymovestore.com
Within 24 hours
Phone
361-602-6591
Mon-Fri, 9 AM - 5 PM EST
Live Chat
Chat with our wellness equipment specialists during business hours
Quick replies
Common Questions

Frequently Asked Questions

How long does shipping take?

Handling time is 1 to 3 business days, followed by a transit time of 5 to 8 business days. Free Shipping on Most Orders Within the Continental U.S. (Excludes AK/HI).

How can I track my order?

Once your order ships, you will receive a confirmation email with a tracking number. You can use that number to follow your shipment every step of the way to your door.

What is your return policy?

We offer 30-Day Returns on qualifying items. If something does not meet your expectations, please review our Return Policy page for full details on how to start a return.

Can I exchange an item for a different model?

We are happy to help with exchanges within our 30-Day Returns window. Reach out to our team with your order number and the item you would like instead, and we will walk you through the process.

How do I choose the right cold plunge or sauna for my space?

Consider the available floor space, your ceiling height, and whether you need indoor or outdoor placement. Our team can help you compare dimensions and features to find the best fit for your home gym or wellness setup.

Do your treadmills and smith machines require professional assembly?

Many of our larger equipment pieces, like smith machines and commercial-grade treadmills, benefit from professional assembly. Each product listing includes assembly details, and our team can advise on what to expect.

Do you charge sales tax?

Sales tax, if applicable, is calculated and displayed at checkout.

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Order Status or Tracking
Returns or Exchanges
Cold Plunge or Sauna Questions
Treadmill or Smith Machine Questions
General Inquiry
Availability

Business Hours

Monday – Friday 9:00 AM - 5:00 PM EST
Saturday – Sunday Closed
Our Promise

Our Commitment to You

Prompt Responses

Our team aims to reply to every inquiry within one business day so you are never left waiting.

Secure Shopping

Your personal and payment information is protected with industry-standard encryption at every step.

Wellness Equipment Specialists

Our team knows cold plunges, saunas, treadmills, and strength equipment inside and out to guide your decision.

30-Day Returns

Not the right fit for your space? Our return policy gives you confidence with every purchase.